Do you sell extensions, products, services, or templates? Using a forum for your support? No support system yet? Using email for support? Give your customers the attention that they deserve!
Help desk software is vital to the success of your help desk and customer support staff.
WHY SPEND HUNDREDS EVERY YEAR? NO YEARLY LEASE! INSTALL AND USE, NEVER PAY AGAIN! Pro Desk is a robustly featured help desk solution equipped with ticket support system, knowledge base, FAQ and customer testimonial manager which gives your site a more professional advantage and makes your life easier.
 Easy to use, user control panel-Each of your users will have access to their own mini control panel from where they can view old tickets, check ticket status, submit new and reply to old support tickets.
 Built in customer testimonial system-Pro Desk makes it easier then ever to collect and display your valuable customer testimonials.
If you receive a nice comment just by chance along with one of your support tickets, you can easily convert/edit and display that testimonial within your Pro Desk help desk users area.
Pro Desk also makes it easy for visiting users to browse through your existing customer testimonials and even specifically submit a testimonial if they feel so inclined. Pro Desk even offers a link back to their homepage as a way to say thanks.-
- Knowledge base comment system-Pro Desk offers a user comment system for your knowledge base articles. All articles pending administrative approval so you can be sure that only quality comments appear in your help desk.
- The Pro Desk Pending Approval System-Both user comments and customer testimonials will be flagged for administrative approval prior to their addition within your Pro Desk help desk area.
- Ticket Archiving-Ticket archiving is an easy way to tuck old support tickets safely away without deleting them and you can easily un-archive archived tickets later if you wish.
- Support category customization-Pro Desk allows for the addition of any number of custom support categories : IE. billing, pre-sales questions etc.. The choice is yours.
- Support department customization-Further expand on your support ticket organization with Support Departments. We at Joomlashowroom.com might use a support department for each of our PHP scripts, what you use them for is up to you and remember, you can assigned either a support department or support category to a specific Pro Desk ticket administrator!
- Pro Desk template system-Pro Desk includes a full and easy to use template system. To get started just copy our default template and begin your customizations. All template pages will open up normally in Dreamweaver, Frontpage or your favorite HTML editor so you don't need to be a coder to get the look you want for your Pro Desk help desk.
- Customizable support ticket fields-Your ticket support fields are not limited to the basic layout that Pro Desk provides, in addition to these form fields you can create up to 10 single line or multi line support ticket form fields.
At Joomlashowroom.com we use these custom fields to collect extra information that helps us answer your support request more quickly (such as your script admin URL and login information)... what you use these fields for is up to you.
- Two level category system-Pro Desk offers a two level category system, though you may opt to use only a single level if you wish. Knowledge base articles can be added to either a parent or child level category, the choice is yours.
- Built in F.A.Q system-While F.A.Qs and Knowledge Bases are considered by some a similar concept, we felt that while a knowledge base was good to load with tons of obscure information, a FAQ system might benefit the average user with quick and easy access to your most popular questions, and to this end Pro Desk includes a separate and distinct FAQ system.
As with customer testimonials and knowledge base articles : any support ticket can be edited and converted into a FAQ question quickly and easily.
- Announcements-Administrators can post announcements on the front page of the Pro Desk system letting customers know about important news regarding support, products, etc. Use the announcement manager to keep your visitors informed of your technical support status.
- Attachment Support-Send and accept attachments from both the front and back sides of the software.
- Multiple Admin Support-Assign multiple administrators to a support departments. Multiple support personnel can act as a team to support a single customer or assist another support person wssigned to a support department.
-
 Pro Desk Component
Comprehensive User Manual
Free upgrades until next major version
Free professional support Video Tutorial Center (Coming Soon)
Peter
I was looking for a support/helpdesk and tested severall components. Google gave me the link to prodesk. I ordered prodesk! And look! THAT'S what i was looking for. Great job. Nice and good component. Thanks.
Kelley McNeill
Pro Desk was my third "try" at a trouble ticket system and my second try at a Knowledgebase. Pro Desk is definately the BEST one!
I had to submit a ticket with Joomlashowroom because of a configuration error I had made and the customer support was instantaneous and thorough. Try getting that with other commercial Joomla plugins!
Smart Dummy by EnPassant,
My first time building a Joomla site, and I needed to add on a Help Desk. It took me less than 5 minutes to purchase, download, load this (component?) into Joomla, and in a few minutes more I had the help desk linked and live. Really incredible. Everyone at the client site loves it. We tested it, got familiar with workflows and steps, and are now loading up FAQ's and Knowledgebase content.
I still have a few questions about the two-tier categories in the knowledge base and I'd like a specific search just for this content. But this thing is sweet.
Very impressive by yamada,
I was using another ticketsystem component but missed a lot of things and finding the Pro Desk was a coincidence when i was looking for another helpdesk.
Pro Desk is very impressive and comes with a lot of stuff other systems dont have.
Ok it costs a few bucks but its worth it and im glad i bought it.
Very positive was that the author was very fast and supportive in answering my questions.
What i like most is the freedom i have in how i want to create everything and that there aren't any restrictions.
Its professional and personaly i think it can be used on every site thats in need of a good and reliable help desk.
With this component it shows once again how many skilled programmers there are.
ProDesk is Number 1 in Our Book! by kelley, We're a full service ISP and Web Dev firm and hardcore Joomla users. We've tried most of the trouble ticket, help desk and knowledge base components on the Joomla Extensions site and found them either too restrictive, too basic or just plain non-functional.
Not only is Pro Desk clean and professional looking, its smart design makes customization easy. The greatest value however is the customer support. When I misconfigured a setting, I simply filled out a ticket on the Joomla Showroom site and was contacted in about 5 minutes! The support staff went into my site and diagnosed and corrected my setting.
|
Pro Desk Support Center 
