Joomla Showroom has released a new version of Pro Desk Support Center version 1.3.

Pro Desk is a robustly featured help desk solution equipped with ticket support system, knowledge base, FAQ and customer testimonial manager which gives your site a more professional advantage and makes your life easier.

This new version has a lot of very nice enhancements over the previous versions.

Version 1.3
   Updated design changes - Front and Backend layout and icons

   Better CSS template integration

   Knowledgebase search feature

   Custom ticket field names now appear in the back end

   Ability for the user to minimize/hide the announcements and testimonial areas in the front end view.

   Ability to Search for ticket numbers in the back end. 

   You can now archive, re-open, close, and mark multiple tickets at a time.

   Archived tickets no longer show up in the user's front end list of tickets.

   Additional Java validations

Minor bug fixes

   Resolved issue with assigning a new administrator to new support departments. In previous code when admin assign any other admin to support tickets then the previous tickets of that support department was not visible to the new administrator. SOLVED

    Resolved an issue regarding the showing of the count of total administrators on website.

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